1,What happens after I place the order?
After ordered you will receive an immediate order confirmation along with an all order's information.
2,How can I cancel an order?
To cancelling an order made in the Dunkstation system, please contact our Customer Support department within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
3,What payment methods you support?
Depending on the products you want to purchase, Dunkstation can offer the following payment methods:
- Paypal
- MoneyGram
- WesternUnion
- Credit/debit card (Visa, MasterCard)
4,My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
5,Are card details kept on Dunkstation servers?
No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Dunkstation servers, all transaction data flow being secured using the latest technology available.
For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.
6,How secure is the online transaction?
All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Dunkstation servers is always encrypted The data sent from your browser to Dunkstation servers is always encrypted. All Dunkstation servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Dunkstation does not store any credit card sensitive information.
7,The order process was interrupted. What happens now?
In case you haven't received any confirmation from Dunkstation by email, please contact Dunkstation Support department.
8,Why do you ask for personal information?
All information included in the order form is requested in order to delivery.
17,Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
9,Is card data kept on Dunkstation Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.
11.What if my items are faulty?
Please contact us within 3 days of delivery to let us know, we will endeavour to sort this out for you.
12,What exactly can I do with My Account?
You can use My Account to: - view all your order history in the Dunkstation e-commerce system;
- view details of each order, including the delivery status;
- renew licenses of your purchased software when it expires;
- view the details of the purchased product;
- find support coordinates such as phones and email addresses from Dunkstation;
- edit your personal data for future use.
